Consumer information

The Paynova wallet

The Paynova wallet is no longer an active payment method. If your Paynova account has a balance, you can choose to transfer the funds to a bank account by logging in to your account here and requesting a withdrawal. Once you have logged in, you request your withdrawal by clicking on the currency that you would like to withdraw.

Please note that the withdrawal fee is 4% of the withdrawn amount but at least 2 EUR per withdrawal. If you have any questions, please always contact us from the same email address that you used to register your Paynova wallet.

More information about the terms and conditions can be found here.

If you have questions about the Paynova wallet, please contact our wallet support This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Transactions

If you have questions about a transactions status you are always welcome to contact our consumer This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

For questions about deliveries, orders or purchased services, we ask you kindly to contact the sales company/online store.

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